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Strengths of Interface EAP
Availability
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Direct phone access to
crisis counselors 24 hours a day, 365 days a year via a toll-free number.
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Internet participant
(member) website providing: a form for requesting EAP services, EAP
counseling information, survey, FAQ’s, legal and financial information,
work/life resources and wellness resources and information, and links to
other resources.
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Over 90 percent of all
employee/family member calls are handled on the initial call by a
clinically trained care coordinator.
Network
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Interface operates as a
“network model” EAP as opposed to a “staff model” EAP. By utilizing a
network with thousands of providers nationwide, our care managers are able
to match each participant to a clinician with experience and training in
the area of their problem. Confidentiality is enhanced via employees
being referred to many different locations, i.e. close to their home,
work, etc.
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All providers are licensed
clinicians established in private practice and must meet our credentialing
criteria. Our network operates as an “open network;” any provider who
desires to join may do so if they meet our credentialing standards.
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Provider conflicts are
handled directly by Interface’s in-house clinical staff.
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If a participant is unhappy
with their initial referral (counselor), they may contact an Interface
Care Coordinator for a referral to a new EAP clinician without losing that
first EAP counseling session as one of their allotted sessions.
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National legal network
providing free drafting of simple wills, document review (up to six
pages), letter writing/phone calls, and consultations (up to 30 minutes).
Further legal representation is available at a discounted rate of up to 25
percent.
Management Information System (MIS)
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Written exclusively for
Interface EAP.
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Tracks both EAP and
insurance utilization. Generates reports for utilization and cost savings
with custom reporting available.
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Generates authorization
letters to providers for EAP and managed care services. Re-prices
insurance billings for payment by the Plan Administrator under managed
care.
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Creates follow-up reports to
ensure all cases are handled expediently. Each open case carries a date
sensitive code to ensure that action is completed timely.
Experience & Service
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Interface has over fifteen
years of experience in providing EAP and mental health care management
programs.
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Interface currently provides
EAP and/or mental health care management services to over 200 clients
covering more than 200,000 participants.
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Interface currently works
with numerous Plan Administrators in managing the mental health portion of
their client’s health plans.
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In the past fifteen years,
Interface’s average turnaround time for reviewing and re-pricing insurance
claims is less than 3 business days.
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Interface’s program is a
full broad-brush EAP including counseling, legal, financial, and other
assistance on a nationwide basis.
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Included as a component of
the EAP (no additional charge) are on-line work/life and wellness
resources, including educational materials, personal health profiles, an
on-line store offering discounted wellness materials, and a variety of
calculators for financial planning, health, and weight management
purposes. Also available is a searchable, national work/life database
containing child care, elder care, adoption, school, and college
resources.
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In the last fifteen years,
Interface has handled over 25,000 cases without any legal action being
brought against it.
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On average, 65 percent of
all cases opened by Interface are resolved within the available EAP
sessions and therefore are not referred to their health benefits. This is
an important cost savings benefit.
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The average annual EAP
utilization rate for all of Interface’s covered employees is 9.5 percent
as compared to the national average of 5 percent for EAP services.
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Program promotional
materials are provided including tri-folds, wellness flyers (printed and
on-line), monthly newsletter, posters, and custom videos. Active
promotion is why Interface’s average EAP utilization rate is almost double
the national average.
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Interface has a proven track
record of controlling costs while keeping the patients’ best interest in
mind. Interface brings the clinical knowledge along with the business and
systems experience to manage the quality and timeliness of all services.
License
& Membership
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Interface is licensed as a
utilization review agent and its procedures and standards meet or exceed
those established.
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Interface is a member of the
national EAP association (EAPA) and abides by its bylaws.
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Interface is a member of
numerous associations including EAPs, Health Underwriters, TPAs, Risk
Management, Human Resources, Chambers of Commerce and other trade
associations.
For additional
information, or a custom proposal, please contact us.
It' s all about employees;
always has been, always
will be.
Providers
interested in joining our network,
Click Here
Corporate Headquarters
10370 Richmond Ave. | Suite 1100 | Houston, Texas 77042
Phone: (713) 781-3364 | Fax: (713) 784-0425
Email: info@ieap.com
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